Why should I use Cardinal Catastrophe Services, Inc.?
Generalists vs. Specialists
Generalists: Roofers roof. Contractors, by their nature, have a very broad focus. They do a little bit of everything, from landscaping to kitchen remodels, because their business is built upon selling additional services other than what you might have requested originally. You call with roof damage - they want to sell you things that should be part of your roofing system. Specialists: At Cardinal Catastrophe Services, we are specialists - we ONLY do insurance claims and we are licensed in roofing. Ask a generalist what A.C.V means, or have them describe how non-recoverable depreciation may be applied to your claim. We have the experience and knowledge to get your property restored, because we focus exclusively on insurance restoration projects.
We are the first and ONLY company in the St. Louis Metro which specializes in storm damage and insurance claims. Beware of imposters, also known as "storm chasers," that set up offices in town following a storm and disappear when they have made their money. Also beware of new companies who are 'insurance claim roofers' temporarily due to slow work in their normal field. Cardinal Catastrophe Services is based in your neighborhood, in Edwardsville, and is the only true storm damage and insurance restoration company in the area.
Our success is founded on two principles: How we treat our business, and how we treat our clients.
How We Treat Our Business
We Are Insurance Professionals
Our Project Managers have completed hundreds of insurance claims, and nearly all of our clients have received a full roof replacement - and their only out-of-pocket expense was their deductible. A generalist might be able to get your roof replaced, but he'll miss the details as he is only looking at your roofing damage. We all know when mother nature strikes, she usually does more than roofing damage. We perform an entire property inspection and will look at every detail which may include all soft metals, gutters, fascia, downspouts, window screens, garage doors, siding, deck, and A/C units. We will find all storm damaged components of your house and resolve to have them ALL fixed. Our principal area of expertise is meeting with insurance adjusters and ascertaining the scope of the storm damage.
Quality Control Is Our Priority
We pride ourselves on our quality. We have an Internal Quality Assurance staff who assist on every project to ensure that our exacting standards are met - every time. We perform a 25-point Quality Control Punch List at the end of every project. This comprehensive checklist includes everything from drip edge inspection to an eave and rake flush test.
We are so confident in our quality, all of our projects offer a minimum of a 5 year warranty, and many offer up to 10 years of protection. Extended warranties are available on our intense weather packages.
We Use Xactimate Pricing
Xactimate is the risk industry standard price estimating software. Cardinal Catastrophe Services uses Xactimate software to eliminate negotiation and disputes. Since we understand before the adjustment what the price will be, line item by line item, we are only agreeing on 'scope of damage' - the price has already been agreed upon. This cuts out the "bidding" process. Additionally this allows for adding items to your claim which may have been missed.
How We Treat Our Clients
"I have witnessed in the last 2 days the most professional and courteous crew that have ever stepped foot on this property in 32 years."
Our clients are our lifeblood. We are here to solve a real problem in their lives and return their quality of life to the level they enjoyed before their home was damaged. As such, we treat our clients with respect, always tell the truth, and perform our services with integrity.
Our Project Managers are all bound by a Client Respect Agreement. This requires us to be truthful and honest in our work, from the property assessment to the last shingle and cleanup. We start by telling the truth during your property assessment. A generalist will play the numbers, encouraging everyone to file a claim, hoping that at least a few will be approved. At Cardinal Catastrophe Services, we are honest in our assessment of damage. We do not counsel our clients to file insurance claims on marginal storm damage. We do not aggressively up-sell. Our staff is trained to identify storm damage, not sell you a shingle upgrade which should be part of your standard roofing system. Our 25-point Quality Control Punch List ensures that at the end of our work, all expectations are met if not exceeded.
Better Business Bureau
The Better Business Bureau (BBB), founded in 1912, is a corporation consisting of several private business franchises of local BBB organizations based in the U.S. and Canada, which work together through the Council of Better Business Bureaus (CBBB). The goal of the BBB is to foster a fair and effective marketplace, so that buyers and sellers can trust each other ("Start with Trust"). We hold a BBB A+ rating!
Haag Engineering Certified Residential Roofs Inspector
Haag Engineering sets the industry standard for roof replacement inspection. Nearly all insurance adjusters follow Hagg's standards. Cardinal Catastrophe Services utilizes Project Managers who have passed their residential roofing inspector examination and carry a Haag Certified Residential Roofs Inspector certificate. We are the only company in the Metro East who has this certification. In many cases, we have more education than your insurance company's adjuster does, and certainly more than a generalist.
National Roofing Contractors Association Member
The National Roofing Contractors Association is the construction industry's most respected trade association and the voice and leading authority in the roofing industry for information, education, technology and advocacy. No municipalities have code enforcement for residential roofing in our area, so roofers, contractors and "storm chasers" do FAR less than a quality job on roofing systems they build because nobody is checking their work. Cardinal Catastrophe Services follows all manufacturer suggested procedures and N.R.C.A. Guidelines for all projects.
Cardinal Catastrophe Services, Inc.
214 Hillsboro Avenue
Edwardsville, IL 62025
3008 Sutton Blvd., Redbird Suite
Maplewood, MO 63143
Illinois Roofing License No.:
Our Newest Division:
Ironman Guttering Systems
Visit our Tennessee division:
Nashville Catastrophe Services, Inc.
Visit our Minnesota divison:
Viking Catastrophe Services, Inc.