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618.659.9800 | 314.649.5115

Cardinal Catastrophe Services, Inc. is Your Metro-East Leader in Storm Damage Restoration

Cardinal Catastrophe Services Inc :: COVID-19 Business Continuity Plan

We are committed to keeping our clients and ourselves safe during the COVID-19 pandemic. We will strictly adhere to all mandates and guidelines as provided by the State of Illinois, Madison County, St. Clair County and the CDC. Please first note the following excerpt from Illinois Executive Order 2020-10, section h:

Critical trades. Building and Construction Tradesmen and Tradeswomen, and other trades including but not limited to plumbers, electricians, exterminators, cleaning and janitorial staff for commercial and governmental properties, security staff, operating engineers, HVAC, painting, moving and relocation services, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences, Essential Activities, and Essential Businesses and Operations

Available on the website:…/Exec…/ExecutiveOrder2020-10.aspx

Given the potential of significant damage to your roof and other exteriors as causing leaks, the services provided by Cardinal Catastrophe can be considered essential. As such, we will take every measure to ensure the safety of our clients and all of our staff.

Please note that our office is currently closed and our Project Managers are working remotely. The office space was thoroughly cleaned and disinfected at the time of closure. Project Managers may continue to work in the field as needed. Considering the vehicles as their office space, all recommended cleaning procedures have been applied to the interior of the trucks. Specifically, we have provided detailed guidelines for our Project Managers to follow during this period of time that the Governor’s order is in effect. Please see those guidelines below.

Our primary needed services at this time will include the following:
- Full inspection of home-owner’s roofs and other exteriors
- Tarping of severely damaged roofs that my result in leaking
- Initiating a contract with the home-owner to continue to use our services

We can conduct the above services in absolute safety and without face to face contact with homeowners. We have several measures in place in order to carry out these services.

-- You may either (a) call our office to request an inspection, or (b) click below to fill out the on-line form to request an inspection. Our Project Managers will stay at a safe distance while performing the inspection. Our Project Managers will then follow up with a phone call to report their findings. They will not need to go to your door to speak to you in person.

-- Any tarping services required will be performed at a safe distance. Face-to-face contact with home-owners is not necessary for that service.

-- If our Project Manager reports significant damage to your home, we will ask that you sign a contract to move forward with our services. At that point, we can either (a) leave a paper copy of the contract at your door or in your mailbox if requested, or (b) we can email a contract to you, or (c) we can direct you to our customer service client portal. You may call our Project Manager to discuss the contract if you have any questions. Once you have signed the contract, you may either (a) leave the contract outside your door for us to pick up, or (b) send the contract in the mail, or (c) scan and email the contract, or (d) utilize the customer service client portal.

Further information regarding the necessary steps after signing the contract can be provided by your Project Manager.

Thank you for trusting Cardinal Catastrophe Services to not only provide outstanding service and quality workmanship, but also to conduct our business with strict adherence to all safety precautions during this time of the COVID-19 pandemic.

Cardinal Catasrtophe Services Inc :: COVID-19 Safety Measures

We have provided detailed guidelines for our Project Managers to follow during this period of time that the Governor’s order is in effect.

These guidelines include (but not limited to) the following:

  1. We have educated all of our staff to recognize the symptoms of COVID-19. Anyone exhibiting any symptoms or suspecting any exposure to the virus are required to continue to stay home.
  2. We have educated all of our staff to follow the CDC cleanliness guidelines:
    1. Wear disposable gloves and gowns for all tasks in the cleaning process, including handling trash.
      1. Additional personal protective equipment (PPE) might be required based on the cleaning/disinfectant products being used and whether there is a risk of splash.
      2. Gloves and gowns should be removed carefully to avoid contamination of the wearer and the surrounding area.
    2. Wash your hands often with soap and water for 20 seconds.
      1. Always wash immediately after removing gloves and after contact with an ill person.
      2. Hand sanitizer: If soap and water are not available and hands are not visibly dirty, an alcohol-based hand sanitizer that contains at least 60% alcohol may be used. However, if hands are visibly dirty, always wash hands with soap and water.
    3. Additional key times to wash hands include:
      1. After blowing one’s nose, coughing, or sneezing.
      2. After using the restroom.
      3. Before eating or preparing food.
      4. After contact with animals or pets.
      5. Before and after providing routine care for another person who needs assistance (e.g., a child).
  3. Given our Project Managers’ need to work in the field and work out of their vehicles, any guidelines recommended for cleaning office spaces have been applied to the interior of the trucks. All trucks are required to be cleaned thoroughly and frequently. Each truck will maintain a supply of hand sanitizer and disinfecting wipes.
  4. Safety gear: Our Project Managers will be responsible when visiting the property of home-owners, however it is important to keep in mind that they will need to practice safe ladder climbing techniques that could prohibit them from wearing safety gear. They will wear safety gear that may include goggles, masks, and gloves when they are not climbing ladders.

See also:

"FIRST in Storm Damage"

Cardinal Catastrophe Services, Inc. is the FIRST company in the St. Louis Metro established with the specific intent to specialize in storm damage and insurance restoration claims. Our core competency is working with insurance claims… that’s our primary focus. CardinalCat is locally- and family-owned and operated. Established in 2009, we are based in Edwardsville, IL and Maplewood, MO and we are the only true storm damage and insurance restoration company in the area.

At Cardinal Catastrophe Services, Inc. we are true SPECIALISTS. We only work with homeowner insurance claims. In addition, we carry the state of Illinois residential roofing license and we are members of the National Roofing Contractors Association. We combine our HAAG education and adherence to NRCA guidelines and standards along with strictly following all manufacturer suggested installation procedures. This allows us to provide unmatched expertise in all of our restoration projects from beginning to end.

CardinalCat Project Managers are certified professionals having completed the "HAAG Certified Inspector-Residential Roofs" course. We truly are experts in our field.

Cardinal Catastrophe Services, Inc. works exclusively with insurance restoration projects. When your home is damaged by a storm, you can be confident we will be at your side providing maximum service to you and your family.

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Storm Damage to Your Home

When your home is damaged by hail, high winds or severe thunder storms, the first step is to contact Cardinal Catastrophe Services, Inc. at 618.659.9800 or 314.649.5115. Our Project Managers are trained specifically on how to identify and assess storm damage. We will perform a complete, no-cost assessment of your property, and report our honest findings to you.


Insurance Claims

Hail and/or wind damage constitutes an insurable loss. This loss is one that your carrier is required to cover. It is your carrier’s fiscal and legal obligation to indemnify your property to the condition it was prior to the loss. Cardinal Catastrophe Services, Inc. will work in conjunction with your insurance adjuster to assess the damage and to determine the scope of the work needed for repair.


CardinalCat: A Name You Can Trust

* We are Licensed, Bonded and Insured

* We follow NRCA and HAAG Standards

* BBB Accredited Business with A+ Rating

* BBB Torch Award Finalist

* STL Post-Dispatch Best of Southwest Illinois Roofing Service

* BND Readers' Choice Awards Best Roofing Company


Do You Have Storm Damage?

Hail and high winds can cause serious damage to your home. Our staff, following standards set by NRCA and HAAG Engineering, knows exactly what to look for when inspecting your entire property. When it comes to your roof, it is virtually impossible to see the damage from the ground. Let us conduct a complementary inspection of your full property and work with you to have your home fully restored.